Have you lost something in a taxi in Barcelona? We explain What to Do
Losing an item in a taxi can be a stressful experience, especially in a big city like Barcelona. If this has happened to you recently, don’t worry: there is a clear protocol to follow to try to recover it. Here we explain how to proceed correctly and why you should not contact Taxi Ride Barcelona, unless you have travelled specifically with us.
What should you do if you lose something in a taxi in Barcelona?
First things first: relax, it's more common than you think.
Mobile phones, backpacks, sunglasses, even documents. Every day, dozens of items are reported lost in taxis in Barcelona. Most of them are recovered thanks to the centralised procedure of the Metropolitan Area.
Do not contact private taxi companies directly.
If you don’t know which company you travelled with, avoid calling companies such as Taxi Ride Barcelona. Private companies can only help you if the journey was booked directly with them. Contacting multiple companies only causes confusion and delays the recovery process.
Who should you contact about lost property?
Barcelona Metropolitan Area – Official lost property channel
The official body that handles these cases is the Metropolitan Taxi Institute (IMET). All taxi drivers in Barcelona are required to hand over any lost items to this organisation.
Where to contact:
👉 Formulario oficial de objetos perdidos
You can also call 932 235 151 for assistance.
Information you should have on hand
The more details you provide, the easier it will be to find your item:
Date and time of travel
Pick-up point and destination
Description of the lost item
Approximate taxi number or registration number (if you remember it)
Payment method (card or cash)
What if you travelled with Taxi Ride Barcelona?
Direct contact only if the journey was with us
If you used our service, please contact us directly via WhatsApp or email. Provide us with as many details as possible about your journey and the lost item. We will do our utmost to help you as quickly as possible.
Internal procedure for recovering forgotten items
At Taxi Ride Barcelona, we have an internal protocol for verifying journeys and contacting the assigned driver. However, this procedure only applies if the booking was made directly with us.
Tips to avoid losing items in the future
Check the seat before getting off
Before leaving the vehicle, take a quick look at the back seat and the floor. A few seconds can save you a lot of headaches.
Use services with confirmation and tracking
Booking your taxi via WhatsApp or through platforms that send you confirmation details, the driver’s name or registration number makes it easier to locate the vehicle in case it gets lost.
